Individuals are regularly invited to express their satisfaction or dissatisfaction with EASA’s services by means of a questionnaire

EASA also has a client complaints procedure, for more details please ask a member of staff or telephone the Manager on 433595.

No client details are passed to other Agencies without the client’s knowledge and consent. Paper based client records  are held securely and are destroyed after  an appropriate period of time.

Sometimes our funders do require access to client information for statistical and audit purposes. If this is the case we will inform you at the time we see you, or by post at a later date.

 EASA fully complies with the Data Protection Legislation

Copies of the full Client Service Policy and other Policy documents are available on request.