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Service & Confidentiality

We want to give the best service and support we …

 

  • Provide learning courses and access to Information Advice and Guidance services to individual across the Bradford district and within the community.
  • We deliver regardless of employment status, Ethnic origin, gender, sexual orientation, age, religion or disability.
  • Promise to treat everyone with dignity and respect
  • aim to deal with all telephone and email queries within 7 working days

Clients are invited to express their satisfaction or dissatisfaction with EASA’s services by means of a questionnaire, emails, in person or through talking to a member of staff.

 

 Confidentiality is important to us so

Individuals are invited to express  their satisfaction or dissatisfaction with EASA’s services by means of a questionnaire.
EASA also has a client complaints procedure, for more details please ask a member of staff or telephone the Manager on 01274 433595.
No individuals details are passed to other Agencies without their
knowledge and consent.

EASA fully complies with the Data Protection Legislation and Policy documents are available on request.

Paper based records are held securely for up to 5 years and are destroyed after an appropriate period of time.   Sometimes funding contractors do require access to individuals  information for statistical and audit purposes. If this is the case we will inform you at the time we see you.

 

Our Mission – To support our communities and organisations by motivating individuals to discover, develop and achieve their potential.